Due to the personal or perishable nature of the items in our gift boxes, all purchases are final sale. We are unable to accept returns or issue refunds. You agree to carefully read product descriptions prior to making your purchase(s).
DEFECTIVE OR DAMAGED GOODS
At Anna & Amy, we have implemented strict quality packing protocols to ensure your gift is received in perfect condition one hundred percent (100%) of the time. If, however, in the unlikely event that your gift box arrives with a material defect (i.e., defective or damaged goods), please notify us within forty-eight (48) hours. To report an issue(s), please send an email to email@example.com detailing the following information:
-the defective item(s) in your gift box;
-a brief description of the defect and its severity; and
-a photograph(s) of the defect or damaged good(s)
Please note that we do not issue full or partial refunds for a gift box delivered with a defective item or item damaged in transit. Instead, our policy is to replace the defective or damaged item as soon as possible, but only upon receipt of the requested information. The availability of an item is subject to our warehouse inventory, and if out of stock, the speed at which we will ship the replacement is contingent upon how quickly we can obtain another shipment of those goods from our supplier. Thus, we ask for your patience while we do our best to immediately locate and replace your item(s).
As noted above, our return policy renders all sales as final. However, there may be some instances when full (or partial) refunds are warranted. Each case will be evaluated in good faith on a case-by-case basis.
If your return is approved, we will email you with instructions regarding where to ship your gift box. To be eligible for a full or partial refund, your gift box and its contents must be received in a new, unopened and unused condition, with its original packaging. Under these circumstances, shipping costs are non-refundable. You will be responsible for paying for your own shipping cost(s) for returning your item(s). If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Upon receipt of your returned goods, we will conduct a careful inspection of them to determine that they are, in fact, in brand new condition. Next, we will send you an email notifying you that we have received your items and whether we approve or reject your refund. If we reject your claim, we will explain our reason(s) for doing so.
After inspection, if your return is still approved, then your refund will be processed, and a credit will automatically be applied to your credit card (or original method of payment), within 7-10 business days.
Several types of goods, however, are perpetually exempt from return. Without exception, perishable goods such as (i.e., food or flowers) and products intimate or sanitary in nature (i.e., undergarments), may not be returned.
If a refund is approved, there are certain situations where only partial refunds are granted. Upon inspection of your goods, we reserve the right to issue a partial refund for reasons including, but not limited to, the following:
-books have obvious signs of use;
-items are not in their original condition;
-items are returned more than twenty-one (21) days after delivery
Please note this is not an exhaustive list and there may be other considerations that affect our decision to reject remitting your original payment.
LATE OR MISSING REFUNDS
If your refund was approved but you have not received it yet, please carefully double-check your bank account. If you still do not see the refund, please contact your credit card company to determine whether it is pending - it may take a few business days before it officially posts. After contacting your credit card company, please also contact your bank. Again, there is often some processing time before a refund is posted onto your bank account and/or statements. If you have taken these steps and still have not received your refund, please let us know by sending an email to firstname.lastname@example.org. In your email, please include your order number. Once we locate your order and determine the status of your refund, we will notify you as soon as possible. We kindly ask for your patience in waiting for our response.